- Information We May Collect From You
1.1 information that you provide by filling in forms on or through Our Services. This includes information provided at the time of registering to use Our Services. We may also ask you for information when you report a problem with Our Services;
1.2 biometric information relating to you, such as pictures of your face, for the purposes of enabling us to provide you with Our Services and to improve Our Services, including for the purposes of creating, updating and improving an aggregated facial data and personal information profile that will allow you to use Our Services and will allow you easier access the relevant premises;
1.3 details of your use of Our Services including, but not limited to location data, and other communication data, whether this is required for the purposes of us providing Our Services or otherwise;
1.4 information related to you and your use of Our Services, including but not limited to: your activity using Our Services, correspondence via or in relation to Our Services, and so forth;
1.5 a record of correspondence if you contact us;
1.6 information obtained from surveys that we may ask you to voluntarily complete from time to time, which we use for research purposes;
1.7 information posted by you on any forum pursuant to reviews of Our Services; and
1.8 any other information that may be necessary: (i) to carry out actions for the conclusion or performance of a contract to which you are a party; (ii) to comply with an obligation imposed on us by law; (iii) to protect your legitimate interest; (iv) to pursue a legitimate interest of ours or of a third party to whom the information is supplied.
- Where We Store Your Personal Information
3.1 We take information security seriously and use reasonable administrative, technical, physical and managerial measures to protect your personal information from unauthorised access. For example, we utilise an industry-standard protocol for certain of our transmissions, in order to encrypt certain personal information that is sent to us through the registration and sign up process.
3.2 Unfortunately, no security system can be guaranteed to be completely secure. Accordingly, although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to or through Our Services, and any transmission is at your own risk. By using Our Services or providing information to us through any means, you agree that we can transmit your information for the purposes of providing Our Services to you and that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of Our Services.
3.3 The device you use to register for Our Services will not store any of your personal information locally. Your personal information will be transferred to and stored in a country that has equal or better data protection laws and a level of protection in relation to personal information than there is in South Africa. This is better from a security perspective in many ways, but increases the amount of transmission involved in the provision of Our Services.
- Uses Made of the Information
4.1 We use information and personal information held about you and other users in the following ways:
4.1.1 to process your registration for Our Services and to communicate with you in respect of Our Services;
4.1.2 to provide Our Services to you so that you will be able to gain easier access to buildings and business premises registered to use Our Services;
4.1.4 to carry out our obligations arising from any contracts entered into between you and us, if any;
4.1.5 to allow you to participate in interactive features of Our Services, when you choose to do so;
4.1.6 to improve Our Services to you, which may entail the use of your personal information, including biometric information relating to you, in order to create, update and improve our models and technology (including to train our artificial intelligence models to accurately recognize you and other people) and to create, update and improve an aggregated facial data and personal information profile relating to you; and
4.2 If you do not want us to use your information in this way, please tick the relevant box when registering or otherwise please contact us at [email protected]. If you do not allow us to use your personal information in the abovementioned ways, we may not be in a position to provide Our Services to you and we will notify you of any other specific consequences.
4.3 We do not disclose information about users to our advertisers (if any) or any other third party but we may provide them with aggregate information or information in an otherwise anonymous form about our users (for example, we may inform them that 500 men aged under 30 have made use of Our Services on any given day).
4.4 In addition, we may use other companies, agents or contractors to perform services on our behalf or to assist us with the provision of access to Our Services to you. For example, we engage services providers to provide marketing, communications, infrastructure and IT services, personalise and optimise Our Services, process credit card transactions, provide customer service, collect debts, analyse and enhance data, including users' interaction with Our Services, and process consumer surveys. In the course of providing such services, these service providers may have access to your personal information. We do not authorise these service providers to use or disclose your personal information except in connection with providing the services we request of them.
- Disclosure of Your Information
- Your Rights
We will not process your personal information for third party marketing purposes without your express prior consent. Should we in future wish to engage in these activities, we will inform you if we intend to disclose your information to any third party for such purposes, and will only do so if we have obtained your express prior consent to do so. If you have previously consented to us doing so, you can exercise your right to prevent such processing by checking certain boxes when using Our Services, or by responding to the emails we send you in this regard, or by contacting us at [email protected].
- Access to Information
7.1 The POPI Act gives you the right to access personal information held about you. Your right of access can be exercised in the manner set out in section 25 of the POPI Act read with sections 18 and 53 of the Promotion of Access to Information Act 2 of 2000, by submitting an access request to our information officer at [email protected]. Any access request may be subject to a fee for meeting our costs in providing you with details of the personal information we hold about you. If you have a question regarding our privacy practices, or want to exercise your rights regarding your personal information, please contact us at [email protected]. 7.2 We also give you access and the ability to update a broad range of information about your account, including your contact information and your communication preferences. If you would like us to update your information in any way, please let us know by contacting us at [email protected].
9.1 Your personal information is controlled by us (address below), and we provide you with access to Our Services and are the responsible party (where applicable).
9.2 Our details are as follows:
9.2.1 Spookfish Proprietary Limited (registration number: 2016/122257/07)
Physical Address: 302 Protea Glen, Glenhof Road, Newlands, Western Cape, 7700
Email Address: [email protected]]
9.2.2 Kenai Visitor Management Proprietary Limited (registration number: 2017/509297/07)
Physical Address: 108A Riepen Hall, 21 Riepen Avenue, Johannesburg, Gauteng, 2196
Email Address: [email protected]