- Information We May Collect From You
1.1 information that you provide by filling in forms on or through Our Services. This may include your name, email address, ID number, driver’s licence and other information provided at the time of registering to use Our Services. We may also ask you for information when you report a problem with Our Services;
1.2 biometric information relating to you, such as pictures of your face, for the purposes of enabling us to provide you with Our Services and to improve Our Services, including for the purposes of creating, updating and improving an aggregated facial data and personal information profile that will allow you to use Our Services and will allow you easier access the relevant premises;
1.3 details of your use of Our Services including, but not limited to location data, and other communication data, whether this is required for the purposes of us providing Our Services or otherwise;
1.4 information related to you and your use of Our Services, including but not limited to: your activity using Our Services, correspondence via or in relation to Our Services, and so forth;
1.5 technical information automatically collected from your system, by us or authorised third parties, when using our website or online systems, such as cookies and geo-locationary and web-beacon information; a record of correspondence if you contact us;
1.6 information obtained from surveys that we may ask you to voluntarily complete from time to time, which we use for research purposes;
1.7 information posted by you on any forum pursuant to reviews of Our Services; and
1.8 any other information that may be necessary: (i) to carry out actions for the conclusion or performance of a contract to which you are a party; (ii) to comply with an obligation imposed on us by law; (iii) to protect your legitimate interest; (iv) to pursue a legitimate interest of ours or of a third party to whom the information is supplied.
We also give you access and the ability to update a broad range of information about your account, including your contact information and your communication preferences. If you would like us to update your personal information in any way, please let us know by contacting us at [email protected]. We are however under no obligation to ensure that your personal information or other information supplied by you is correct or up-to-date.
You warrant that all of the personal information disclosed to us is directly from you as the user on the website or in connection to Our Services, and all such personal information is lawfully yours to provide.
You may choose to provide additional personal information to us, in which event you agree to provide accurate and current information, and, generally, not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.
- WHERE AND HOW WE STORE YOUR PERSONAL INFORMATION
We will not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period. In some circumstances, other applicable national laws require us to retain your data beyond your request for its deletion, or beyond your direct engagement with us. As such, we may retain your personal data in adherence with compulsory instructions from other applicable national laws, notwithstanding your application to have it deleted or amended.
3.1 We take information security seriously and use reasonable administrative, technical, physical and managerial measures to protect your personal information from unauthorised access. For example, we utilise an industry-standard protocol for certain of our transmissions, in order to encrypt certain personal information that is sent to us through the registration and sign up process.
3.2 Unfortunately, no security system can be guaranteed to be completely secure. Accordingly, although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to or through Our Services, and any transmission is at your own risk. By using Our Services or providing information to us through any means, you agree that we can transmit your information for the purposes of providing Our Services to you and that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of Our Services.
3.3 We will also promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information, and will take all necessary steps as required by the applicable law.
3.4 The device you use to register for Our Services will not store any of your personal information locally. Your personal information will be transferred to and stored in a country that has equal or better data protection laws and a level of protection in relation to personal information than there is in South Africa. This is better from a security perspective in many ways, but increases the amount of transmission involved in the provision of Our Services.
- Uses Made of the Information
4.1 We use information and personal information held about you and other users in the following ways:
4.1.1 to process your registration for Our Services and to communicate with you in respect of Our Services;
4.1.2 to allow you access to, and use of, our website and/or its affiliated platforms;
4.1.3 to provide Our Services to you so that you will be able to gain easier access to buildings and business premises registered to use Our Services;
4.1.5 to carry out our obligations arising from any contracts entered into between you and us, if any;
4.1.6 to allow you to participate in interactive features of Our Services, when you choose to do so;
4.1.7 to improve Our Services to you, which may entail the use of your personal information, including biometric information relating to you, in order to create, update and improve our models and technology (including to train our artificial intelligence models to accurately recognize you and other people) and to create, update and improve an aggregated facial data and personal information profile relating to you; and
4.2 If you do not want us to use your information in this way, please tick the relevant box when registering or otherwise please contact us at [email protected]. If you do not allow us to use your personal information in the abovementioned ways, we may not be in a position to provide Our Services to you and we will notify you of any other specific consequences.
4.3 We do not disclose information about users to our advertisers (if any) or any other third party but we may provide them with aggregate information or information in an otherwise anonymous form about our users (for example, we may inform them that 500 men aged under 30 have made use of Our Services on any given day).
4.4 In addition, we may use other companies, agents or contractors to perform services on our behalf or to assist us with the provision of access to Our Services to you. For example, we engage services providers to provide marketing, communications, infrastructure and IT services, personalise and optimise Our Services, process credit card transactions, provide customer service, collect debts, analyse and enhance data, including users' interaction with Our Services, and process consumer surveys. In the course of providing such services, these service providers may have access to your personal information. We do not authorise these service providers to use or disclose your personal information except in connection with providing the services we request of them.
- Disclosure of Your Information
5.3 We will disclose your personal information to businesses, companies or organisations registered to use Our Services, for the purposes of facilitating your accessing the relevant premises you are visiting. This information will be gathered by our clients in the same way as it would be if you manually entered your details into a visitors’ register when entering their premises including, inter alia, for their own client relationship management purposes.
5.4 We will ensure that all of our employees, third-party service providers, divisions and partners (including their employees and third-party service providers) having access to your personal information are bound by appropriate and legally binding confidentiality obligations and process your personal information at standards equal to or higher than ours in relation to your personal information.
- Your Rights
We will not process your personal information for third party marketing purposes without your express prior consent. Should we in future wish to engage in these activities, we will inform you if we intend to disclose your information to any third party for such purposes, and will only do so if we have obtained your express prior consent to do so. If you have previously consented to us doing so, you can exercise your right to prevent such processing by checking certain boxes when using Our Services, or by responding to the emails we send you in this regard, or by contacting us at [email protected].
Users and/or customers with citizenships from jurisdictions other than of South Africa, please note that we comply with all South African data protection laws when processing your personal information pursuant to Our Services as we are a South African company, adhering to South African law and operating for the South African market. Should foreign law be applicable in any regard to your use of Our Services and/or our website in any way, including how we may process your personal information, please contact us at [email protected] to engage you on its application and your rights.
Users and/or customers acknowledge that any content provided by users on the website, including via a messaging system, enters an open, public forum, and is not confidential, where the author of which will be liable for that content, and not us.
- Access to Information
7.1 The POPI Act gives you the right to access personal information held about you. Your right of access can be exercised in the manner set out in section 25 of the POPI Act read with sections 18 and 53 of the Promotion of Access to Information Act 2 of 2000, by submitting an access request to our information officer at [email protected]. Any access request may be subject to a fee for meeting our costs in providing you with details of the personal information we hold about you. If you have a question regarding our privacy practices, or want to exercise your rights regarding your personal information, please contact us at [email protected].
9.1 Your personal information is controlled by us (address below), and we provide you with access to Our Services and are the responsible party (where applicable).
9.2 Our details are as follows:
9.2.1 Spookfish Proprietary Limited (registration number: 2016/122257/07)
Physical Address: 37 Perchfly Crescent, Midstream Meadows, Ekurhuleni, 1692
Email Address: [email protected]
9.2.2 Kenai Visitor Management Proprietary Limited (registration number: 2017/509297/07)
Physical Address: 37 Perchfly Crescent, Midstream Meadows, Ekurhuleni, 1692
Email Address: [email protected]